FAQ
Order
Which size should I order?
If you are not sure which size is right for you, please refer to our size charts. They are below the sizes available for each of our products.
Can i cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Can I exchange my order?
Yes, you can exchange your order. Contact us for more information about exchanging products.
Shipping, Returns and Exchanges
We understand that it can happen that a product does not fully meet your expectations. That is why we offer you the right to return your purchase within 14 days of receipt, in accordance with applicable Dutch law.
What is the shipping policy?
Once your order has been placed, you will receive a confirmation email stating that our shipping team has received your order. Once your order has shipped, you will receive an email notification with your tracking information. Shipping costs are not reimbursed in case of returns.
Do you also deliver abroad?
Yes, we ship worldwide. Shipping charges will apply and will be added during checkout. Please note that additional charges may apply for international shipping.
Return
We understand that it can happen that a product does not fully meet your expectations. That is why we offer you the right to return your purchase within 14 days of receipt, in accordance with applicable Dutch law. This cooling-off period allows you to assess the product and decide whether you want to keep it.
If you choose to return a product, we ask that you return it to us in its original condition and packaging. Make sure that the product is properly packaged and return it with a track & trace code, so that you can track the shipment. Please note that the costs for the return shipment are for your own account.
Feel free to contact us if you would like more information about returning products. Our team is ready to assist you and answer any questions you may have. We strive to make the return process as smooth as possible.